# Cancellation & Refunds Policy **Last updated: 16 September 2025 (IST)** Thank you for shopping with **AR Healthy Bites**. We care about your experience and follow fair, transparent practices. Because our products are consumable/food items, there are a few special conditions for cancellations, returns, exchanges and refunds. This page explains them in clear terms. --- ### Quick Summary - **Cancel**: You can cancel an order **before it is packed/dispatched**. - **Return/Replace**: Allowed **only** for issues like **damaged, leaked, expired, missing or wrong item received** and must be reported within **48 hours of delivery**. - **Opened/Used items**: Cannot be returned due to hygiene & safety reasons. - **Refunds**: Issued to the original payment method or as store credit, typically within **7–10 business days** after product inspection. --- ## 1) Order Cancellation You may cancel your order any time **before it is packed or dispatched**. Once an order is shipped, it cannot be cancelled and will be handled under the return policy below. **How to request a cancellation:** - Login to your account and use the *Orders* section to request cancellation; or - Email us at **support@arhealthybites.com** or WhatsApp/Call **+91-7773883355** with your **Order ID**. If you paid online and the order is successfully cancelled before dispatch, we will initiate a refund to your original payment method. --- ## 2) Returns & Replacements We currently accept returns/replacements **only** if: - Item(s) are **damaged or leaked** on arrival - Item(s) are **expired** or **near expiry** (less than 30 days at the time of delivery, unless explicitly sold as short-dated) - We sent the **wrong product/variant/quantity** - There are **missing items** in the package **Report window:** Issues must be reported within **48 hours of delivery** with clear photos/videos of the outer box, shipping label, and the affected product. **Items not eligible for return:** - Opened, used, or partially consumed products - Products without original packaging, batch number or invoice - Free gifts or promotional items - Products purchased during clearance or marked as *non-returnable* on the product page **Pick-up or self-ship:** Depending on your location, we may arrange a reverse pick-up. If reverse pick-up is unavailable, you may be asked to **self-ship** the item to our returns address. In such cases, we reimburse reasonable courier charges against a valid receipt. --- ## 3) Refunds - **Method:** Original payment method (UPI/card/net-banking) or Store Credit/Wallet. - **Timeline:** 7–10 business days after the returned item passes quality check. Bank processing times may vary. - **Shipping fees:** Original shipping/COD fees (if any) are **non-refundable** unless the return is due to our error. - **COD Orders:** Refunds for Cash on Delivery orders are issued as **Store Credit** or to a bank account via NEFT/IMPS after verification. --- ## 4) Exchanges Like-for-like exchanges are possible when the issue meets the eligibility criteria above and the requested replacement is in stock. If not in stock, we will issue a refund/store credit. --- ## 5) Order Not Delivered - If tracking shows **delivered** but you have not received the package, report within **48 hours** so we can raise an investigation with the courier. - If an order is **returned to origin (RTO)** due to address issues or repeated delivery attempts, we will refund the product value after deducting two-way shipping charges. --- ## 6) International Orders At present, we **do not** ship internationally. If this changes, duties and taxes (if any) will be the customer’s responsibility and shipping fees will be non-refundable. --- ## 7) Documentation Required - Order ID and invoice copy - Images/videos of the outer box, shipping label and the issue - Unboxing video (optional but helps us fast-track damage/leakage claims) - Bank details for COD refunds (if applicable) --- ## 8) Contact Us We’re here to help, 10:00 AM – 6:00 PM (Mon–Sat): - **Support Email:** support@arhealthybites.com - **Phone / WhatsApp:** +91-7773883355 - **Returns Address:** AR Healthy Bites, *(Insert warehouse/returns address)*, Bhopal, Madhya Pradesh, India – 4620XX --- ## 9) Policy Notes - All decisions regarding refunds/replacements are subject to our quality checks and fair-use policy. - This policy is read in conjunction with our [Terms & Conditions](/terms) and [Privacy Policy](/privacy). - For food products, we comply with applicable regulations (e.g., FSSAI labelling & hygiene norms). For any safety concern, please discontinue use and contact us immediately. --- *© 2025 AR Healthy Bites. All rights reserved.*
